We help industrial companies take real control of their manufacturing applications through an advanced model of technical support, monitoring, maintenance and continuous optimization of MES, BATCH and ANDON systems.
Our Annual Software Maintenance Policy is not simply a repair service; it's a strategy designed to help organizations pinpoint exactly how their applications are performing, where failures occur, what operational risks exist, and what vulnerabilities they have. cyber security are present and what impact do these problems have on production?
Our proposal combines expertise in industrial automation, application analysis, review of technological infrastructure, integration with PLCs, server management and operational analytics to transform systems that today operate reactively on stable, controlled and optimized platforms.
It's not just about keeping a system running, but about turning it into a strategic asset within the operation, through a genuine technical support policy with an industrial focus.
In an environment where manufacturing plants are increasingly dependent on their computer systems, it is not viable to manage critical applications with ad hoc interventions, spreadsheets, or improvised restarts.
Our model of comprehensive support policies It allows you to work with reliable data, stabilize processes, improve traceability, and ensure that the application supports business growth without becoming an operational risk.
Why does a MES, BATCH, or ANDON application need specialized maintenance?
Many industrial plants have applications developed on platforms such as MES software, SCADA, traceability and automation systems, supported by computer systems, operating systems, databases, and active equipment connected to operations. Over time, without proper maintenance, these systems begin to degrade.
The problem appears months later and the symptoms become increasingly clear; here are some examples:
The application starts to slow down.
Some reports no longer reflect reality.
The operators are not capturing the information correctly.
A PLC connection drops and no one identifies the root cause.
Batch recipes are duplicated uncontrollably.
Machine stoppages are not recorded automatically.
Security patches are not installed.
The server is becoming obsolete.
And when a failure occurs, the solution is usually to restart the system.
This reactive approach increases service costs, affects plant productivity, and can even lead to fines and penalties if traceability or regulatory compliance is compromised.
A maintenance policy prevents industrial software from degrading over time and allows evolution towards a robust maintenance model, with continuous service, control and operational stability.
What does the Industrial Software Maintenance Policy include?
The policy covers comprehensive support for critical industrial applications through a combined approach of preventive support, corrective support, and continuous improvement. in the most critical and sensitive areas of a production management application/platform:
It is part of a Comprehensive Systems Maintenance Policy Plandesigned to operate under different service schemes adapted to the criticality of the client:
| Covered area | Scope of service |
|---|---|
| MES Applications | Optimization, reporting, traceability, user management, and performance |
| BATCH systems | Validation of recipes, sequences, version control, and best practices in design |
| ANDON Systems | Automatic capture, dashboards, real-time alarms, and improved management cycle |
| Infrastructure | Infrastructure monitoring, servers, databases, performance. |
| PLC and control | Validation of integration with plant equipment |
| Cybersecurity | Protection against cybersecurity risks |
| Technical support | Attention according to criticality and defined SLA (service level) |
| Continuous improvement | Functional adjustments and usage optimization |
All of this is executed through Specialized technical support with trained technical staff and accompanied by certified engineers.
Proactive technical support provided by engineers specializing in industrial software applications
The true value of this policy lies in its proactive technical support approach.
We don't wait for the system to fail.
We implemented:
Proactive monitoring of IT infrastructure.
Preventive application monitoring.
Log and alarm analysis.
Performance evaluation.
Risk identification.
Esto allows to evolve towards a model of preventive maintenance, predictive maintenance and reduction of critical incidents.
Furthermore, This includes regular in-person visits and on-site coverage, where a proactive infrastructure review is carried out.
Corrective maintenance and troubleshooting
When a problem occurs, the corrective maintenance protocol is activated with immediate attention according to criticality.
The service includes:
Corrective support risk management.
Root cause diagnosis.
Implementation of corrective solutions.
Incident tracking.
Incident Management.
This prevents recurrences and improves the overall stability of the system.
Updates, security and technological evolution
One of the most critical points is the lack of system and application updates MES, BATCH or ANDON.
Our policy includes:
Software update.
Installing security patches.
Compatibility validation.
Management of software and hardware updates.
Obsolescence assessment.
This protects the operation against vulnerabilities and ensures the proper functioning of the industrial digital network.
Typical problems detected by the industrial software maintenance policy
| In BATCH systems | In ANDON systems | In MES systems |
|---|---|---|
Uncontrolled creation of recipes. | Automatic capture failures. | Incorrect reports. |
Duplication of processes. | Dependence on manual records. | Unrecorded variables. |
Lack of standardization. | Loss of reliability. | Performance problems. |
All these problems directly affect user experience and operational efficiency.
How do we measure the success of this industrial software maintenance service?
The policy is managed using clear metrics, which ensures a high level of control over operations:
Number of tickets.
Incident classification.
Response time.
Resolution time.
Recidivism.
Status of open cases.
Periodic performance.
Return on investment: avoiding strikes saves money
ROI is measured by comparing the cost of the policy against the impact of the failures avoided.
Unplanned downtime, lost production, rework, data errors, and traceability failures result in significant losses.
Good comprehensive service policy as offered by MES Automation reduces those risks and allows for the stabilization of operations.
Ideal for industrial companies seeking total control
This solution is perfect for industrial plants in sectors such as food, pharmaceuticals, personal care product manufacturing, and basic chemicals that have:
MES, BATCH or ANDON applications in your production processes.
Critical operations.
Need for stability.
Complex infrastructure.
High technological dependence.
Especially for industries with a presence in demanding environments or plants with high operational load.
Request an audit of your industrial applications
If your operation relies on multiple industrial software systems and you don't have real visibility into their status, performance, and risks, you're operating with a false sense of control.
It's time to act.
We can help you conduct a comprehensive technical and operational audit that allows you to understand what's really happening in your MES, BATCH, and ANDON applications: where the failures are, what risks exist, what opportunities for improvement you have, and how to structure a solid strategy based on a industrial software maintenance policy aligned with your operation.
Based on this diagnosis, we defined a clear plan based on comprehensive support policies, specialized IT services, and a focus on business results, not just technology.
How can we help?
24/7 technical support for industrial plants.
Maintenance of MES systems and traceability.
Audit of manufacturing execution systems.
Batch system optimization (Schneider / Rockwell).
Technical support for Batch process control.
Management and standardization of industrial recipes.
Support for electronic Andon boards.
Production monitoring software maintenance.
Integration of Andon systems with PLC.
It's not about reviewing your system.
It's about understanding whether it's truly adding value to your manufacturing... or if it's generating invisible losses.
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